Terms & Conditions

8.1 Viruses

8.2 Spam

8.3 Use of Cookies

14.1 Shipping

14.2 Acceptance of orders

14.3 Preorder Payments

14.4 Apollo Games Trade Policy

• Apollo Games accepts trade ins across a range of selected items including consoles, games, controllers and other accessories. Any reference to trading refers to items that we currently accept for trade.
• Apollo Games reserves the right to choose not to range or trade an item, or cease ranging or accepting trades of an item previously ranged or available for trade without notice, at our discretion.
• Items that are cracked, chipped, internally incomplete, modified, physically broken or damaged beyond repair cannot be traded.
• Items that are partially or fully blocked from use, such as banned from networks, account or security locked, or have parental controls that are unable to be removed, cannot be traded.
• Items that are illegal, burnt, or pirated copies, or marked as demo or promotional products cannot be traded.
• Items must be classified for sale, compatible with systems sold by Apollo Games, and content and packaging must be in English.
• Trade deals relating to consoles being traded specifically only refer to consoles that are working, complete, and in resalable condition.
• Trade deals relating to games, controllers or other accessories being traded specifically only refer to items that are in resalable condition.
• Items that are not considered to be in resalable condition, or that are missing components or damaged, may be excluded from trade deals, or may be accepted for trade for a lesser value. Items that show signs of damage, or that are missing the original case, display slick, or rating sticker may still be accepted for trade; however a refurbishment charge may apply, altering the final price of a trade deal or value.
• Trades of multiple copies of the same or similar product are limited to no more than two per customer, and as part of a personal collection only. For trade deals, no multiples of the same item are permitted.
• Where trades are considered to be more than a personal collection, further documentation may be requested before a trade is accepted. Acceptance of trade in any form is at the discretion of Apollo Games.
• Trade values quoted in-person and/or online are valid only for the day on which they are quoted. Trade values may change on the next calendar day.
• Trade values quoted online are made with the assumption that the products are considered to be in resalable condition. Trade values quoted online are not guaranteed and final trade value can only be provided in-person upon assessment by staff.
• Trade values quoted online are quoted at the ‘up to’ value. For a more accurate quote provided trade in items in-person.
• Purchasing items with the intent to use these items to take advantage of a trade value, deal, promotion, or offer is not permitted.
• Advertised deals are only valid while they are being advertised, or until the listed expiry date.
• Eligible items advertised are subject to change at any time at the discretion of Apollo Games, including but not limited to when they no longer meet eligibility criteria.
• Trade promotions offering a percentage extra trade value apply only to games, controllers and accessories, and do not apply to hardware trades, unless stated otherwise or at the discretion of Apollo Games.
• Trade deals, promotions and offers may not be combined or stacked with other offers.
• Where trade value was increased as part of a trade deal or offer, a value adjustment may apply if the qualifying item criteria is no longer met (such as returned, exchanged, or cancelled).
• Trade bonuses apply to base trade value. Offering bonuses on increased trade values, or with other offers or deals is at the discretion of Apollo Games.
• Best Trade Price Guarantee service - Apollo Games offers a Trade Price match where on any retail store located within a close proximity to the store.
• Please ensure prior to Trade Price Match request that the offer is current, and meets the above criteria. Apollo Games reserves the right to not match selected products. Matching competitor’s trade prices cannot be combined or stacked with Apollo Games Trade offers.
• Apollo Games must comply with regulatory requirements when processing trades, with particular regard to identification, minimum age and recording of relevant details. See staff for details and ID requirements.
• All trades are final and the property of Apollo Games once any applicable cooling off period has expired. Apollo Games can inform you of your specific cooling off period where applicable.
• Any stored content on consoles or memory devices has no commercial value. Ownership of stored material is forfeited with the trade in of a console or memory device.
• To trade in, Apollo Games staff must be satisfied that you are the legal owner of the items you are trading.
• You cannot be under the influence of drugs or alcohol when you are trading.
• Apollo Games reserves the right to refuse a trade where we believe that you are taking advantage of the trade in program in ways that are excessive, unusual, or may cause us loss or harm.

15.1 Methods of payment

15.2 Ordering Restricted Goods

• 18 years of age or older, where you order products that are classified R18;
• 16 years of age or older, where you order products that are classified R16.

15.3 Delivery

16.1 Change of mind